I know that some factories in Germany (mostly car manufacturers) have a company-wide 'summer vacation' to change production processes for the coming season or product line, but no one answering any emails for weeks on end? That usually spells death for a business.
I've contacted my string merchant of choice (biggest in Europe, and they pretty much have anything you'd ever want), and they couldn't get me a replacement string either because they don't do business with Dogal directly. Tried re-setting the string and twisting the string a bit to adjust the strands, but no dice.
It's a real shame because I want to love these strings (and far would it be for me to discourage anyone reading this who wants to try the Dogals). But I feel Thomastik (and I'm a long-time fan) will serve me better in the long run. I just blew my whole string budget for the next months on this set though...
I've contacted my string merchant of choice (biggest in Europe, and they pretty much have anything you'd ever want), and they couldn't get me a replacement string either because they don't do business with Dogal directly. Tried re-setting the string and twisting the string a bit to adjust the strands, but no dice.
It's a real shame because I want to love these strings (and far would it be for me to discourage anyone reading this who wants to try the Dogals). But I feel Thomastik (and I'm a long-time fan) will serve me better in the long run. I just blew my whole string budget for the next months on this set though...